About Us
Q: What does your company do?
A: We are a curated e-commerce platform specializing in women’s clothing and accessories. Our goal is to help every customer find the perfect pieces that match their style, ensuring each item not only follows the latest fashion trends but also adds a distinctive touch to your wardrobe.
Orders, Payment & Shipping
Q: How do I place an order?
A: Simply browse our website, select the items you want, add them to your cart, proceed to checkout, fill in the required information, and choose a payment method to complete your order.
Q: When will my order ship?
A: Orders are typically processed and shipped within 1–2 business days (excluding weekends and holidays). Once shipped, we will send you tracking information.
For details on shipping destinations, shipping fees, estimated delivery time, and handling shipping exceptions, please refer to our Shipping Policy page.
Q: What payment methods do you accept?
A: We support multiple payment methods, including credit cards (Visa, Mastercard, American Express), Apple Pay, and more—so you can choose the most convenient option.
Q: Is payment secure?
A: We place great importance on the security of your payments. All payments are securely encrypted and processed through industry-leading payment service providers, protected with the latest encryption technologies to ensure that your personal information and payment data will not be leaked or stolen. For each transaction, we only retain the transaction status and transaction ID.
Q: What should I do if my payment fails?
A: If your payment fails at checkout, please try the following steps:
Verify billing information: Make sure your billing address, card number, expiration date, and CVV are entered correctly. Incorrect billing information may cause the payment to fail.
Check balance and limits: Ensure your payment account (credit/debit card or digital wallet) has sufficient funds and has not exceeded its spending limit.
Try another payment method: Use a different card or switch to another payment option (such as an e-wallet).
Contact your bank or payment provider: If your details are correct and your account has enough funds, your bank may be blocking the transaction.
Try again later: Payment failures may occur due to temporary network issues or processing delays. Please try again later.
Contact us: If the issue persists or you need further assistance, feel free to contact our support team—we’ll help you as soon as possible.
Shipping Destinations
Q: Do you offer international shipping?
A: Yes. We currently ship to the United States, Canada, Australia, and Europe (selected countries/regions). If your country/region is not available on the checkout page, we are unable to ship there at this time.
For more details, please refer to our Shipping Policy page.
Delivery Time
Q: How long will it take to receive my order?
A: Delivery time depends on the shipping method selected at checkout and the destination. Below are estimated delivery times for reference (business days, excluding weekends and holidays). Actual delivery times may vary based on the carrier and checkout display:
United States: approx. 3–7 business days
Canada: approx. 5–10 business days
Australia & Europe (selected countries/regions): approx. 7–15 business days
For details on shipping options, fees, duties/taxes, delays, and exception handling, please refer to our Shipping Policy page.
Returns & Exchanges Window
Q: What is the time limit for returns and exchanges?
A: Please submit your return or exchange request within 30 days from the delivery date. After 30 days, we may not be able to process your return or exchange.
Q: What is your return and exchange policy?
A: You may request a return or exchange within 30 days of delivery. To ensure the item can be resold, returned items must be unworn, unwashed, odor-free, stain-free, undamaged, and include all original tags (if applicable) and original packaging (if applicable).
If you use our prepaid return label, a $10 return label fee will be deducted from your refund. If you choose to ship the return back yourself, return shipping costs are your responsibility (unless the return is due to our mistake, such as an incorrect/missing item or a quality issue).
For details on non-returnable items, refund processing time, and original payment method refunds, please refer to our Return & Exchange Policy page.
Refund Timing
Q: When will I receive my refund?
A: Once your return is received and passes inspection, we will issue your refund within 1–3 business days.
Banks and payment providers usually take 5–10 business days for the funds to appear in your account.
For more details, please refer to our Return & Exchange Policy page.
Contact Customer Support
Q: How can I contact customer support?
A: Phone: +1（216）203-3647
Email: info@roviquea.com
If you have any questions about our products, your order, or our services, please don’t hesitate to contact us. Our support team will review your message carefully and do our best to provide assistance as soon as possible. We strive to reply to all inquiries within 24 hours.
Modify / Cancel Orders
Q: Can I modify or cancel my order after placing it?
A: If you need to modify or cancel your order, please contact us as soon as possible via Contact Us. We will do our best to assist before your order enters processing or shipment, but we cannot guarantee changes can be made.
If your order has already shipped, please submit a return request according to our Refund Policy .
Duties & Import Taxes
Q: Do I need to pay customs duties or import taxes?
A: Yes. Your order may be subject to local customs regulations. Customs duties and import taxes are typically paid by the recipient according to the destination country’s customs policies. If the checkout page does not clearly indicate that taxes are included, you will be responsible for these charges.
Discounts & Promotions
Q: Do you offer discounts or promotions?
A: Yes. We offer promotions and discounts from time to time. We recommend subscribing to our email list or checking announcements for the latest updates. You can unsubscribe at any time.