Shipping Destinations
We currently ship to the United States, Canada, Australia, and Europe (selected countries/regions).
Available shipping destinations are subject to the options shown on the checkout page.
Carriers
We may use carriers such as DHL, USPS, FedEx, and UPS to fulfill deliveries. The actual carrier will be confirmed in the shipping notification.
Processing Time
Orders are typically processed and shipped within 1–2 business days (excluding weekends and holidays).
During peak seasons or promotional periods, processing may take slightly longer. Any delays will be noted on the order page or communicated via email.
Return Address
All returns must contact our Returns & Exchanges Customer Service at info@roviquea.com to obtain the return address. Packages sent without prior contact with our Returns & Exchanges Customer Service may not be accepted or processed.
Shipping Fees & Free Shipping
Enjoy free shipping on orders over $160.
Shipping fees are automatically calculated at checkout based on the destination and shipping method.
Free shipping eligibility and thresholds (if applicable) are determined by what is displayed at checkout and may vary by region.
Duties & Taxes
In some cases, you may be required to pay customs duties and import taxes. The amount depends on the regulations of the destination country/region.
Please note that these fees are the responsibility of the recipient in accordance with local customs and tax regulations.
If taxes are not shown as included at checkout, customs/import duties are typically paid by the recipient.
Estimated Delivery Time
Delivery time depends on the shipping method selected at checkout and the destination.
Estimated delivery times (for reference):
United States: 3–7 business days
Canada: 5–10 business days
Australia & Europe: 7–15 business days
Please note: Delivery times are estimates and may be affected by weather, customs clearance, or carrier-related issues. If your delivery exceeds the expected timeframe, we will notify you via email or SMS and assist with carrier inquiries or alternative arrangements.
Order Tracking
Once your order ships, we will email you the tracking information.
You can also visit our Order Tracking page and enter your order number to view the latest status.
Please note that tracking information may take up to 24 hours to update.
Shipping Damage & Lost Packages
If your order is damaged during shipping, please contact our customer support team within 3 days of receiving the item, and provide photos of the damaged packaging and products. We will verify the issue and, once confirmed, offer a free replacement or a full refund.
For lost packages, we will work with the carrier to investigate and provide a solution. You may be required to provide tracking details and relevant communication records as supporting evidence.
Address Accuracy
Please ensure your shipping address is accurate and complete.
Incorrect or incomplete addresses may result in delivery failure, return to sender, additional fees, or delays.
Exception Handling
If there is any shipping issue (e.g., no tracking updates for an extended period, misdelivery, damage, etc.), please contact us as soon as possible via Contact Us and provide your order number and tracking number. We will assist in verifying the issue with the carrier.
Contact Us
Phone: +1（216）203-3647
Email: info@roviquea.com